"The tool was created in 2014 to facilitate the registration and notification process of products from our sector, but we are facing a situation of strong discontent," said João Carlos Basilio, executive president of ABIHPEC, the Brazilian Association of the Perfumes, Cosmetics and Personal Hygiene Industry.
The ANVISA website currently only informs that the system is facing difficulties and that the problem is being addressed. "We expect the system to urgently return to full functionality. We consider that 21 days of instability is absolutely unacceptable," adds João Carlos Basilio.
The ABIHPEC estimates that the damage resulting from the system’s unavailability already amounts to almost 2,500 requests unrealized.
Problems are not recent
In the middle of this year, the Agency already suspended the use of the Electronic System, forcing companies from the cosmetics industry to resume manual notification or registration procedures. At this time, the decision was only announced on the site of the authority, which attributed the situation to inconsistencies from the website implying to return to the previous petition system.
When the electronic procedure was deployed, the aim was to accelerate and modernize the technical analysis of registration requests of personal hygiene, perfumery and cosmetic products through a 100% automated electronic system. "However, the technology has never really been functional and several additional verification rules were introduced that only slowed the process and made the system inefficient, slow or inoperative for several hours," says ABIHPEC.
"The personal care industry is one of the most impacted by the inefficiency and excessive bureaucracy of regulatory bodies, in particular as we are one of the fastest growing and innovating sectors every year. Actually, we have been alerting authorities for a long time, if not resolved in the short term this situation will result in serious financial loss and competitiveness for our companies, which are traditional jobs creators, income generators and drivers of the Brazilian economy," concludes Basilio.